Delivery
Delivery is normally made within 1-3 working days. We aim to deliver all orders in the shortest time possible. Delivery is made Monday-Friday (excluding Bank holidays) from 9.00am to 5.30pm. Some chairs (which have a large range of fabrics to choose from) are made to order and delivery is usually around 5-7 working days.
All Office Chair and Office Furniture (excluding Pigeon Hole Units and Similar Storage where specified) is delivered flat packed and requires simple assembly. Assembly instructions are included.
Pigeon Hole Units & Similar Storage Lead Times:
Delivery is normally made within 7-14 working days. As of these items are manufactured to order, occasionally lead times can be extended. Delivery is made Monday-Friday (excluding Bank holidays) from 9.00am to 5.30pm.
All Pigeon Hole Units and similar storage is delivered fully built (where stated on each product page).
Returns/Cancellation
Orders can be cancelled at any point prior to desptach unless an item is being specifically made/upholstered (ie with a non stock fabric). Orders that are refused delivery or returned due to the customer 'changing their mind' will be charged 15% of the total order amount. Any returns must be confirmed with Relax Office Furniture before hand. Returns must be arranged within 7 days from delivery. Office Chairs that are 'made to order' are non-returnable (unless faulty).
All discrepancies/damages must be notified within 24 hours of receipt.
Prices are exclusive of VAT.
